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11. MAINTENANCE, INTERRUPTIONS AND DOWNTIME

Mar 2, 2024

  1. MAINTENANCE, INTERRUPTIONS AND DOWNTIME
    1. The Provider may alter, modify, upgrade or update its network, hardware, technology and related infrastructure from time to time.
    2. Similarity, third parties, on whom the Provider is reliant may alter, modify, upgrade or update the network, hardware, technology and related infrastructure from time to time.
    3. Whilst the Provider will utilise reasonable commercial endeavours to minimize the impact on WTTX Products and Services in consequence of the aforegoing actions, it may from time to time become necessary and/or otherwise result in suspension, downtime and/or unavailability of WTTX Products and Services.
    4. In addition the User may experience suspension, downtime and/or unavailability of WTTX Products and Services for reasons beyond the reasonable control of WTTX.
    5. The User expressly and specifically acknowledges that it will not have any claim for any damage, harm, inconvenience or loss in relation to the above.
    6. Where an uptime guarantee is contained in the Proposal, the Users’ remedy (upon the Provider failing to achieve same) is limited to a pro rata reduction in the fee payable for the specific WTTX Products and Services failing to achieve the uptime guarantee in relation to the measurement period in question. Unless, otherwise stated, uptime guarantees shall be measured monthly.